Delete your Elpis account
日本語版は こちら。
How to delete your account and related data in Elpis, a health-habit app (operated by Elpis).
- Open Elpis
- Go to Settings > Data > Delete account
- Confirm on the next screen
This works even if your account is not linked to Apple or Google. Deletion happens immediately.
Option 2: Request deletion without the app
If you have already removed the app, send a request through the
contact form saying you want your account deleted.
- If you linked Apple or Google: include the email address of that Apple or Google account.
We will find and delete the account, and let you know when it is done
- If you never linked an account: once the app is removed, we have nothing that identifies
which account is yours, so we cannot delete it this way. Please use Option 1 before removing the app
We normally complete deletion within 14 days of your request.
What is deleted
- Your account identifier and anything received from a linked provider (Apple / Google)
- Your name, and your choice about the AI-written summary
- Every record (mood, habits, journal, screen time)
- Body data (heart rate, steps, sleep, active energy)
- Monsters, collection, materials, crafted items and their placement
- Weekly reports (including AI-written summaries)
- Stored subscription status
Deletion cannot be undone. We cannot restore data from backups.
What is kept, and for how long
| Data |
Kept for |
| How the app is used (behavioural data; never the contents of your records) |
Deleted automatically 14 months after collection |
| Fault reports (crash circumstances and errors) |
Deleted after roughly 90 days (on Google’s schedule) |
These sit with our analytics provider (Firebase / Google Analytics) and are not removed by
deleting your account. They expire automatically after the periods above.
What deletion does not stop
Deleting your account does not cancel your App Store or Google Play subscription (Elpis Plus).
Cancel it in your store settings first.
- iPhone: Settings > Apple Account > Subscriptions
- Android: Google Play Store > Menu > Subscriptions
See section 8 of the Privacy Policy for details.
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