Elpis

Elpis Support

日本語版は こちら。

If something is not working, or you have a request, let us know through the form below.

Contact form

Elpis is built and run by one person, so a reply may take a few days. For bug reports, telling us which device you are using (iPhone or Android, and the model) and what you were doing at the time makes it much easier to track down.


Frequently asked questions

I have missed several days of recording

That is fine. Your monster will not disappear. A day with no record stays a day with no record — we do not fill it in with zeros or averages.

Not recording is itself information about how that day went.

I am changing phones. Can I move my data?

Yes, if you have linked an account.

Before you switch, on your current phone go to Settings > Data > Continue with Apple (or Google). Once linked, you can restore on the new phone from Settings > Data > Transfer data from another device.

If you have not linked an account, your data never leaves the device. Deleting the app or resetting the phone means the records cannot be recovered.

I tried to transfer and my records disappeared

If the Apple or Google account you tried to link was already connected to a different Elpis account, you switch to that account instead. Records made on this device before the switch are not carried over.

A confirmation screen appears before the switch happens. Stopping there keeps your current data as it is.

How do I cancel Elpis Plus?

Cancel in your store’s settings. You cannot cancel inside the app.

Cancelling does not affect the monster you are raising — you can still raise it all the way to graduation. Elpis Plus becomes relevant again at your next egg.

How do I delete my account?

Go to Settings > Data > Delete account. This works even if you have never linked an account.

Deletion cannot be undone. Records, monsters, your collection, and the furniture in your room all go.

One thing to watch: deleting your account does not cancel your subscription. Cancel in the store first, then delete the account.

To request deletion without the app, or to see what is kept after deletion, see Delete your account.

My Apple Health / Health Connect data is not coming through

Check the permission on your device.

Elpis reads only four things: resting heart rate, step count, sleep, and active energy. It never writes anything back to Health.

Screen time is not filled in automatically

It cannot be read on iPhone. Apple’s Screen Time API does not allow apps to read the values. On iPhone, enter it by hand on the record screen.

On Android, granting “Usage access” fills in your daily total automatically. We do not collect app names or per-app usage.

Can my monster die?

No. If you stop recording, or do not open the app for a while, your monster waits.

A fully grown monster graduates, but it does not disappear. It stays in the room and visits from time to time.



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